©2019 by Rich McLafferty -- Website Design by Rich McLafferty

The Challenge


  • On average, 70 percent of employees are disengaged at work.

  • On average, 80 percent of CEO's think that they have good customer service, while only eight percent of their customers agree.

How I Can Help

I design learning and organization development solutions that develop leaders, engage employees with the business and throughout the process build brand equity.

Solutions are integrated, directly connected to your business, and help employees discover their role in building memorable customer experiences.

If it’s time to shake things up at your organization, email or give me a call. I would love to introduce you to a whole new way of building a more engaged workforce.